Name: How to Have Your Cake and Eat It Too: An Introduction to Service Design
Brand: Laurence King Publishing
SKU: 64dc4c15909e4c001ccf4312
Availability: InStock

Your Shopping Cart is empty.

${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$ ${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$

{{ childProduct.title_translations | translateModel }}

{{ getChildVariationShorthand(childProduct.child_variation) }}

{{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

{{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.quantity}}x NT$0 {{ item.unit_point }} Point

Remove

${{addonItem.product.cover_media.alt_translations | translateModel}}$

{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}

Remove

How to Have Your Cake and Eat It Too: An Introduction to Service Design

English Language ｜ Paperback ｜ 2015 ｜ 112 pages ｜ 21×14 cm

Publisher　 Laurence King Publishing
Author 　　 Margus J. Klaar (Author)
ISBN 　 9789063693817

Until 2025-11-30T16:00:00.000+00:00 Design Never Discounts, but Inspiration Comes at Half Price! Sungood Double 11 Inspiration Event on selected categories

Until 2025-11-30T16:00:00.000+00:00 Read with Reason, Live with Emotion – Sungood Design Book Fair Double 11 Special Offers on order

Free Shipping on order

Show more Hide content

NT$521

{{shoplineProductReview.avg_score}} {{'product.product_review.stars' | translate}} | {{shoplineProductReview.total}} {{'product.product_review.reviews' | translate}}

{{amazonProductReview.avg_rating}} {{'product.product_review.stars' | translate}} | {{amazonProductReview.total_comment_count}} {{'product.product_review.reviews' | translate}}

The maximum quantity per submit is 99999

This quantity is invalid, please enter a valid quantity.

Sold Out

Please message the shop owner for order details.

Add to Wishlist

Description

Additional details

Shipping & Payment

Customer Reviews

The vast majority of managers surveyed consider customer experience as the most important battleground for competitive advantage. The process of designing services is very specific to each individual business. However, discovering what people actually want and value is a universal process. This process of discovery is the subject of this book.